How to Recover My Password?
How to Recover Password?
A password is required to log in to your Sequence account. However, what if you forget your password? To ensure that you don't lose access to your Sequence account, you can follow these password recovery steps:
On the Login page, you are required to enter your email address and password. If you have forgotten the password and are unable to log in successfully, please select "Forget Password?" to start the password reset process. Sequence will redirect you to a password reset page.
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| Figure 1 — Login Page |
Next, Sequence will display a password recovery form. You are required to enter an email address that has been registered to Sequence, then click the "Send Login Link" button so that Sequence can send you an email with a password recovery link. Make sure you use a valid email address so you can receive the message.
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| Figure 2 — Email address submit page |
Check your email inbox, Sequence has emailed you a password recovery link. Click the link to reset the password. If no password recovery email is found in your inbox, please check your spam folder, the received email may be in that folder.
Reset the password by entering a new password in the space provided. Don't forget to confirm by rewriting the new password. Make sure your new password is secure enough and easy to remember, then click "Change Password" to save the changes.
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| Figure 3 — Password reset page |
After the password recovery process is successful, you will be redirected to a dashboard page that lists the teams you have. You are now reconnected with Sequence and can access the analytics results available to each team.
Those are the password recovery steps that you can take to re-access your Sequence account. If you are having trouble resetting your password, please contact us at support@sequence.day and our team will be happy to assist you.